Privacy Policy

1. Introduction

Continuvo Ventures (“we,” “us,” or “our”) operates MBASurf (mbasurf.com), an MBA application coaching and essay guidance platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Account Information: Name, email address, password, and other registration details.
• Profile Information: Educational background, work experience, target schools, test scores, career goals, and other details relevant to your MBA application journey.
• Content: Essays, personal statements, resumes, application materials, and other documents you upload or create using our Services.
• Payment Information: Billing details, payment card information (processed securely by our third-party payment processors), and transaction history.
• Communications: Information you provide when you contact us for support, feedback, or inquiries.

Information Collected Automatically:

• Usage Data: Pages visited, features used, time spent, interaction patterns, and similar browsing activity.
• Device Information: IP address, browser type, operating system, device type, and related technical data.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience. For more details, see our Cookie Settings section below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services, including AI-powered essay coaching and analysis;
• To process transactions and manage your account;
• To communicate with you about your account, our Services, and respond to your inquiries;
• To personalize your experience and deliver content relevant to your MBA application journey;
• To analyze usage patterns and improve the functionality and user experience of our platform;
• To detect, prevent, and address technical issues, fraud, and security concerns;
• To send you administrative information, updates, and promotional materials (with your consent where required);
• To comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Consent (Art. 6(1)(a)): Where you have given us explicit consent to process your data for specific purposes, such as receiving marketing communications.
• Contractual Necessity (Art. 6(1)(b)): Processing necessary to perform our contract with you, including providing our coaching Services and processing payments.
• Legal Obligation (Art. 6(1)(c)): Processing necessary to comply with applicable legal obligations.
• Legitimate Interests (Art. 6(1)(f)): Processing necessary for our legitimate interests, such as improving our Services, ensuring platform security, and analyzing usage trends, provided your rights do not override those interests.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform, process payments, deliver communications, and analyze data. These providers are contractually bound to protect your data.
• AI Service Providers: With AI model providers (such as Anthropic and Google) to deliver AI-powered coaching features. Content submitted to these services is handled in accordance with their privacy commitments.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit consent to share your information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may retain certain information longer to comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to certain exceptions.
• Restriction: Request restriction of processing of your data.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to processing of your data for certain purposes, including direct marketing.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@mbasurf.com. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our website. These cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization.
• Analytics Cookies: Help us understand how visitors interact with our website.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

10. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. We use the following categories of third-party services:

• Payment processing services;
• Cloud hosting and infrastructure providers;
• AI and machine learning API providers;
• Analytics and monitoring services;
• Email and communication services.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including India where our company is established and the United States where certain of our service providers are located. We take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws, including entering into standard contractual clauses where required.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information. If you believe a child has provided us with personal data, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the Services after changes take effect constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Continuvo Ventures
Email: support@mbasurf.com